How do I cancel my paid subscription?
You are able to manage your subscription, including cancellation, by clicking on your profile and then selecting Manage subscription.
Your subscription will remain active until the end of the current billing period, after which it will not be renewed.
Can I share my login?
No, each account is tied to a single email address. Sharing your account is a violation of our terms of service and will result in your account being suspended.
Is there a limit on the number of quizzes I can create?
No, you can create as many quizzes as you like with any our paid plans. Basic (free) plans are limited to a maximum of 10 questions. For those on a paid plan, each generation will generate dozens of questions, based on the complexity of your input.
Quizzes can have as many questions as you wish, although we would recommend limiting each quiz to several hundred questions for the smoothest experience.
How much usage is included?
The rate limit varies based on the plan you choose, with higher-tier plans receiving faster generation speeds. A fair usage policy applies to all our plans to prevent bots and abuse. The vast majority of users will never be affected by this. The policy ensures that our services remain available and efficient for all users.
What is the fair usage policy?
To prevent abuse, we may throttle and limit accounts with unusually high usage in an automated process. If you believe that we have taken this action in error, please contact us, and we can remove the restriction. To avoid overloading our systems with bots, all accounts across all plans are limited dynamically on a per-minute and per-hour basis. We also have various bot prevention measures in place. Most users won't encounter these limits. If you do, please wait a minute before trying again. The rate limit is determined dynamically and may change. Higher-tier plans receive faster speeds and higher rate limits. Sharing your email and password or reselling access to your account violates our terms of service and may result in immediate cancellation without a refund.
Do you offer refunds?
AI models are expensive to run, and we offer a limited free version for you to try the product without any commitment. That said, if the product does not work for your specific use case, then please contact us with details and feedback. We may then be able to offer you a refund.
Can I change my plan after signing up?
Yes, you can upgrade or downgrade at any time. Just visit the pricing page and change plan.
How do I delete my credit card information?
Your billing details are stored securely with our payment processor, Stripe. After cancelling your subscription, we will not charge you again unless you re-subscribe. If you would still like to remove the payment method on file, then please just get in touch and we can do that for you.